English privacy notice
Who is responsible
The Strategy is operated by Seri Jadi Sdn. Bhd., Registration No. 202401038088 (1583935-D), 5, Jalan Taman Indah, 08000 Sungai Petani, Kedah, Malaysia. For privacy requests, contact marketing@serijadi.com or WhatsApp 010-451 8088.
What we collect and why
If you submit an enquiry, we collect your name, business name, WhatsApp number, selected service or website package, preferred language and any brief you provide. Website enquiries can also include a design preference and budget. Name, business name, phone and privacy acknowledgement are required to submit the form. Without them, use a direct contact route instead.
We use this information to respond, clarify your requirements, prepare a quote and manage follow-up. We store your acknowledgement and submission time. We record a short campaign label from the link you used, or a broad source such as Google, social media or referral when the browser provides it. We do not retain the referring page’s full URL or search terms. These labels help us understand where submitted enquiries came from. Do not send passwords, payment card details, identity documents or other sensitive information in this form.
Where your enquiry goes
Submitted briefs are stored on our hosting account. A notification with your enquiry details is sent to the business owner’s private Telegram channel for follow-up. Authorised staff and service providers supporting our hosting or communications may process the information for these purposes. Telegram and WhatsApp are third-party services, and their processing may occur outside Malaysia under their own policies.
A direct WhatsApp link opens a draft or conversation in WhatsApp. You choose whether to send it. Opening the link does not confirm that a message was sent or a sale was made. WhatsApp and your device may retain the draft or conversation.
Browser storage and technical information
We use session storage to retain the source and campaign label while you browse in the same tab. If storage is unavailable, these short labels can be carried in links within this site. It ends with the browser session. We do not run advertising pixels or third-party visitor analytics on this site. Our hosting provider may keep ordinary technical access logs. The enquiry service uses a one-way keyed representation of the connection’s IP address for abuse prevention, retained for up to 24 hours.
Retention and your choices
Unconverted enquiries are removed from the website’s lead store after 12 months without a status update. Information about accepted projects may be retained for the project, contractual, accounting or legal requirements that apply. Messages held in Telegram, WhatsApp, email or provider backups have separate retention; contact us if you want us to review or remove our copies where possible.
You can ask to access or correct your details, withdraw consent for future contact, or request deletion. Contact us using the details above and describe your request. We may need to verify your identity. Withdrawal does not affect processing already performed or records we must lawfully retain. Enquiry consent does not subscribe you to marketing messages.