RAG search across twelve years of documents

The challenge

Institutional knowledge was real but unfindable — spread across wikis, drives, and inboxes. Staff re-asked the same questions weekly.

Our approach

• —Indexed the existing document stores without moving anything.
• —Built retrieval with citations so every answer is traceable to a source.
• —Embedded it into the intranet staff already used — no new app.

The outcome

Finding a grounded, cited answer dropped from an eight-second hunt across systems to roughly one — inside the tools the team already opened every day.

Delivered